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Good Things Come to Those Who Yelp.

April 5, 2010

I suppose this post is particularly relevant due to recent news. Remember my post about my awful experience (http://www.weddingbee.com/2010/03/24/the-%E2%80%9Cw%E2%80%9D-word/) trying to book a civil ceremony updo? Well, after writing that post, I took out my anger in a very long and detailed Yelp review. Within 48 hours, I received a message on Yelp from the owner of the salon. She was very apologetic and said she felt horrible about the whole thing. She said she had already made changes to the salon’s bridal policies and that she wanted to offer me a free service to entice me to come back. After all, I’ve been going to the salon for 3 years now and my usual hairstylist had nothing to do with the updo fiasco. So I accepted her apology, posted an update review, and messaged her back. In my message, I admitted to her that after the “incident,” I was so put off by the whole thing that I stopped looking for a hair salon to do my updo. I was just going to blow out my hair and let it be that. I told her that if my free service could be my civil ceremony updo, I’d be very grateful, but I said that if they couldn’t do that then I’d just get my hair cut with my regular stylist. She messaged me back and said she’d not only give me the free haircut, but the free updo for my civil ceremony as well! Shortly after, a stylist called me to book my updo appointment. There is justice in this world!

My favorite website on the planet (other than WeddingBee, of course).

I have to say, I’m impressed with how seriously the owner of the salon took my Yelp review. Not only did she offer me the free services, but she changed the salon’s entire bridal policy (I looked at their website and it’s totally different – they don’t even do in-house bridal anymore). She said that my review was the final straw for their bridal coordinator, who was already disliked by many of the stylists and who was waving her arms frantically when she heard the stylist quoting me $50-75 for special event hair. Let’s just say they don’t have a bridal coordinator anymore.

In conclusion, I love Yelp. Yelp is the ultimate tool – not just for finding various services, and also for keeping businesses accountable. This isn’t the first time Yelp has worked wonders for me – I’ve had several other negative experiences resolved thanks to Yelp. My experiences with Yelp have led me to believe that most businesses really do care and want to make their customers happy in the end. Or they just don’t want a bad rap. Either way, it works for me.

What about you? Are you big Yelp fiends like me? Have you ever had a business contact you because of your Yelp review?

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